• I've forgotten my password. What do I do?

  Simply click "Forgotten your login information?" on the login screen and enter your email address, with which you are registered, when prompted to do so. Your password will be sent shortly.

• Registration fails with the message: invalid email address

  Registration for the Books24x7 subscription through your library requires a valid institution email address.

• What does "You must login through your library" mean?

  It may now be necessary to login to your library's site and follow the link to Books24x7. If not, make sure you are on a campus network.
  If you already have logged in to the library’s network, please make sure your browser is accepting cookies from library.books24x7.com.

• I'm getting the "You must login through your library" message - But I am!

  Please send feedback to Books24x7 support.

• I get booted to the login page too much

  After 15 minutes of inactivity the site will automcatically end your session. Timed out sessions do not restart automatically, the login prompt will display to launch the new session. (Any navigation between pages during the session will reset the timer to the beginning of the time out period.)

• What happened to my folders? - Or - Where can I enter my Books24x7 login information?

  Your library may be using only anonymous access (i.e. no login of any kind required) to Books24x7. This mode does not support personalized features, such as folders.

• I try to see content and I see xxx xxxx xxx's. What gives?

  Trial memberships to Books24x7 are designed so that you can get a good feel for the content that we offer, the quality of our search engine, our personalization tools, and the overall responsiveness of our site. During your trial you will be able to evaluate all of these features. While every page of every title will be available, you will not be able to view full content through a free trial. If you would like to incorporate this functionality into your trial, contact our sales department and we will be happy to evaluate your request.

  Those xxx's could be a response to our system noticing activity on your subscription with Books24x7 that suggests you may be downloading content for offline viewing or use. You may not be aware that the Membership Agreement prohibits the use of any browser accelerating tool or scripts on the service, in order to protect the copyright interests of the publishers. We want you to enjoy the service as an online resource. Users who download content will receive scrambled text.

• My account has been disabled but I don't know why - I have not downloaded anything.

  To protect the publishers' content, we have to prevent downloading for offline use. When this occurs at a public terminal where access is anonymous (i.e. no login required), the terminal itself may be disabled in terms of access to the Books24x7 subscription. You could be at a public terminal where downloading by other patrons occurred. Try another terminal and/or report the terminal that is disabled to the library staff so they can contact Books24x7 about it.

• Some of the titles have a circle with the word YES in the upper left corner of the graphic. What does this icon mean?

  The graphic is a result of many users recommending that title. When title receives many yes votes, its cover will be decorated with a seal. There are three possible seals:

  • A seal outlined in red with a green checkmark indicates many yes votes from the overall community.
  • A blue outlined seal with an orange checkmark indicates many yes votes from within the user's organization's community.
  • A title that has received many yes votes from both communities will receive both seals.

  For more information visit the Recommended Titles section on the help page.

• I have a lot of titles in my Default Personal Folder. Is there a way to organize it?

  Yes. User-defined folders can be created and titles can easily be moved around within them. See the Personal Folders help section for more details.

• What does 'Archive' mean?

  'Archive' indicates that the title is dated and newer content may be available. An archive title is not removed from the site and remains fully accessible since it may contain information a user needs.

  Criteria used to determine archive status include:

  • Covers an old version of software
  • The copyright date
  • Newer edition of the same title available on the site
  • A topic which has become irrelevant (e.g., Y2K)

  Bookshelves are not affected by archiving.

• How do I change my login and email preferences?

  Click the Settings tab on the top navigation bar. You will have the opportunity to change your name, email address, and password, along with preferences such as type of email notification, and how you'd like your book lists displayed.

• All I see is your logo and a message that I need to enable cookies. How do I do this?

  Refer to the Cookies in IE or Cookies in Netscape help sections.

• I have a lot of titles in my Default Personal Folder. Is there a way to organize it?

  Yes. User-defined folders can be created and titles can easily be moved around within them. See the Personal Folders help section for more details.

• Do you offer a way to download the whole title?

  As a rule, the majority of titles and chapters are currently not available for download due to publisher copyright restrictions. However, select publishers do allow downloads, see next FAQ item for more details. For all other books we suggest that you purchase the printed title, or an e-book version if available, from one of the many online booksellers or directly for the publisher. To be connected with a third-party bookseller, click on the "Purchase title" browse tool when you are browsing the content of a specific publication.

• I hear that Books24x7 offers PDF downloads. How do I download the PDFs?

  Although most books do not offer PDF downloads, those that do will display the download browse tool in the tool bar.

  1. Complete title PDFs are available to download from the following collections:
     • AnalystPerspectives
     • ExecSummaries
     • ExecBlueprints
  2. Chapter level PDFs are available to download one chapter at a time. The following publishers offer chapter level pdfs:
     • IBM RedBooks
     • Skillsoft Press
  When viewing titles that offer chapter level PDFs, the download browse tool appears only when viewing a chapter.

  

• I've enabled cookies and I still see that logo. Have I done something wrong?

  Microsoft's Internet Explorer 6 has an option to make sites that you've placed in your Favorites folder available offline. Since the Books24x7 service is currently available for online browsing only, we cannot make our content available offline.

  • Click Tools, then Synchronize. Make sure that there are no references to any Books24x7 sites there. If there are, click on the site once and then click Properties. Uncheck the Make Available Offline button, then click OK.

• I'm not finding the search results I think I ought to. What are some suggestions?

  When using the Books24x7 search engine (or most others, for that matter), there are a few basic guidelines to follow:

  • Start as generally as possible; you can always narrow your search by adding terms and choosing to search 'Current List'.

  • Be aware of Boolean terms like AND, OR and NEAR; if you try and use these as part of your search text it may be misinterpreted and unnecessarily narrow down your search. There are some good examples of how to best incorporate Boolean expressions on our site.

• You don't have a title I'd like to read. Are you going to publish it soon?

  If you don't see the title you want on the site, you can request it through the content request form.

• The author refers to code samples on the CD in the back of the book. How can I get them?

  Books24x7 is working with our publishing partners to make the content of companion CD's available on our service. We select content from the CD's that have unambiguous rights and truly add value to the content. Extra chapters, downloadable code examples, sample files and extra test prep questions are examples of content we will make available. We will not provide test prep engines, trial versions of software or other third party files where the rights are unclear.

  If a title has CD content available, a link to the content will be in the Table of Contents, as well as in appropriate chapters. Also, a direct link to any companion websites is available via the Companion Website tool for applicable titles.

Questions regarding this FAQ should be directed to Feedback.